FREQUENTLY ASKED QUESTIONS
Chroma Rocks is open for business! However, due to Covid-19, post offices across the country are experiencing staffing shortages. This has resulted in a few things:
1. Shipping times may be delayed. Even though this is unpredictable and outside of my control, please know I will always do what I can to locate any delayed/lost packages.
2. Tracking numbers are taking longer to update or aren’t updating at all. Please bear with me and also know that you can always contact me and I will do whatever I can do to help.
In addition to following health official recommendations, I have made the following changes:
1. All jewelry is cleaned and sanitized thoroughly prior to shipping.
2. All packages are handled with disposable gloves throughout the packaging process.
3. All returns are cleaned and disinfected.
4. Return windows are extended from 10 days to 30 days.
According to the CDC, packages moving through the mail system are considered low risk of transferring any viruses. Please always feel free to reach out to me via social media, the contact form on this site, or email and I’m happy to discuss any questions or concerns. Thank you for your continued support of small business, especially right now when it’s especially needed. Be safe and stay healthy!
Chroma Rocks charges sales tax according to each state's specific tax laws.
I love to work with customers to create the perfect piece that reflects your beautiful self! Please click here should you like to do a custom order.
If you need to change or cancel your order, please contact me as soon as possible and I will do my very best to honor your request.
I work with a lot of stones that are unique and one of a kind and I also create every piece of jewelry by hand. Because of this there may be slight variations in your order from the listing pictures. I detail in every listing whether you will receive the exact item pictured or an item similar. If you ever have questions about what you will receive, please contact me and I would be happy to answer any concerns.
Please also note that although every effort is made to photograph color accurately, I cannot guarantee every monitor/screen will accurately depict the actual color of the merchandise. Please contact me with any questions before purchasing.
Sterling jewelry darkens over time when unworn. Wearing your jewelry regularly keeps it bright or a polishing cloth can be used for maintenance. Every silver order receives a complimentary polishing cloth and anti-tarnish strip to aid with keeping your jewelry in the best shape possible.
Brass darkens over time from a bright gold color to a warm, golden brown color. Feel free to polish it to keep it bright or enjoy the beautiful color it will darken to. A complimentary polishing cloth is included with your order if you'd like to maintain the brightness.
Click here to read more care instructions.
I work with .925 sterling silver, .925 sterlium sterling silver, .935 argentium sterling silver, .999 fine silver, 14k gold-filled, stainless steel, and raw brass. Some people may or may not react to these metals. This has nothing to do with the quality of the metal and more to do with your personal chemical makeup and/or any oils or lotions that may be on your skin. To prevent the reaction, avoid sleeping in your jewelry and getting it wet. Jewelry should always be the last thing you put on, after lotion or perfume has dried completely.
If you've fallen in love with one of our pieces, but it is in a metal that you are allergic to, please contact me and I will work with you to create something you can wear.
Both sterlium and argentium silver are a higher quality version of sterling silver. Traditionally, sterling silver contains 92.5% silver and 7.5% copper. Sterlium also is 92.5% silver while argentium contains 93.5%. Both alloys are modified by removing some of the copper and adding germanium. By adding germanium, these alloys are known to be more tarnish resistant than standard sterling silver.
Gold plated jewelry is comprised of a very tiny amount of gold electronically plated to (usually) a brass or copper base. The amount of gold used is approximately .05% of the item's total weight. Because of this tiny amount, the gold inevitably will rub away over time. Due to this, gold plated jewelry is typically much less expensive than gold filled jewelry.
Gold filled jewelry is comprised of a solid layer of gold, at least 5% of the item's weight, which is mechanically pressure bonded to either a sterling silver base or (usually) copper/brass. It is a quality, less expensive alternative to solid gold and is far more durable than gold plated jewelry.